FAQs

ABOUT US

Is it safe to shop with you?

Absolutely! We are very committed to providing a safe and secure shopping experience, so that you can shop with confidence.
At Artbyelenamiller.com we understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

1. TRANSPORT LAYER SECURITY (TLS TECHNOLOGY)

artbyelenamiller.com uses Transport Layer Security (TLS ) Technology to provide you with a safe and secure shopping experience possible. TLS Technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. all of the forms on our site are secured with TLS Technology so your personal information stays safe and out of malicious hands.

• Transport Layer Security information page
• Privacy Policy 

SHIPPING

What are your shipping options?

• Shipping Policy

ORDER AND REFUND

What if I am unsatisfied with my order?

We offer 100% refund back guarantee if you find any defects or any other issues (please send us a picture). Your satisfaction is our priority and rest assured we will treat every case personally. If you are not 100% in love with your new art piece, we offer 100% refund back guarantee. We will accept the return of your art piece for a full refund within 30 days of purchase. Return must be in the state that you received it, and in the original packaging. For more information, please refer to our Refund Policy

What forms of payment do you accept?

There are several ways for customers to pay online without using a credit card, like PayPal, ApplePay and Shop Pay or using major credit cards like Visa, MasterCard, Discover, Interac and American Express .

I have a concern or issue with my purchase.

Please send us an email and we will respond to you within 24 hours.

Thank You for shopping with us!